Last Updated: 10 October, 2024
SwarmTix is committed to protecting your personal information, and we respect your privacy. This Privacy Policy explains how we use and protect the personal information we collect when you attempt to or actually do order a ticket using our Website or Website Services. This Policy applies to all users of SwarmTix.com (the “Website”) and the SwarmTix services (the “Website Services”).
By using the Website, you are accepting the terms of this policy and agree that they are adequate and sufficient to protect your privacy.
1. Who We Are
Welcome to SwarmTix! We are an e-ticketing platform dedicated to making your life easier and bringing people together through different life experiences. Through our platform, services, and mobile apps, you can create, register, share, and discover events. SwarmTix is managed by **Bogdan Nichovski** (“SwarmTix,” “us,” “we,” or “our”).
If you have any questions or concerns, please contact us at [your email address].
2. Users
Through our platform, SwarmTix helps event organizers, planners, and charitable organizations (“Hosts”) who are registered users to create and manage different events or fundraisers easily. We refer to Hosts, Attendees, and other visitors and browsers of the Services collectively as “Users” or “you.”
3. Collecting Your Personal Information
SwarmTix may collect personal information from you such as your name, phone number, and email address on behalf of our clients (the “Hosts”). When you buy or attempt to buy a ticket from a Host using the Website and the Website Services, SwarmTix collects additional information on behalf of the Hosts, including, without limitation, financial information from you (credit card data, billing address, etc.). These are called personal information or personally identifiable information, such as your name, address, e-mail address, credit card information, birth date, gender, etc. You also provide non-personal information, such as the domain used to access the Website, the date and time you access the site, and the type and version of the browser or operating system being used by visitors to the Website.
4. Data Protection
SwarmTix has security measures in place to help safeguard your information from unauthorized access or disclosure. Only authorized individuals managing SwarmTix are permitted to access your personal information. We also encrypt all credit card data before it is sent from your computer through the Internet Gateway. SwarmTix does not store any credit card data except for the last 4 digits of the card, and this is available only so that the Host can ensure the buyer’s identity in the case that a ticket is lost or misplaced. We take precautions to ensure the security of your personal information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your personal information despite our efforts.
5. Use of Information
SwarmTix may use information that we collect about you in one or more of the following ways:
• Processing the payment for tickets you purchase;
• Delivering tickets, products, and services made on the Website;
• To communicate with you by e-mail, telephone, and/or mobile devices about events and tickets you purchase;
• To include you in Hosts’ mailing lists in which you choose to participate;
• To better protect you from or identify fraudulent transactions;
• To enforce our terms and conditions.
6. Other Websites/Third Parties
Third parties have their own privacy policies that govern their use of your information. There are a number of places on the Website where you may click on a link to access other websites that don’t operate under this Privacy Policy. These third-party websites may independently collect information, including personal information, from you. Please review the privacy policies of these third parties.
At no time does SwarmTix use your personal information to send commercial or promotional emails. If a Host sends such communications, you should contact the Host to opt out.
Third-party services SwarmTix uses:
7. Disclosures & Transfers
We have put in place contractual and other organizational safeguards with our agents to ensure a proper level of protection of your Personal Information. We will not disclose or transfer your Personal Information to third parties without your permission, except as specified in this Privacy Policy.
Some of our business partners include:
• Payment processors:
- Stripe
- PayPal
• Software developers;
• Hardware vendors;
• System integrators.
From time to time, we may employ third parties to help us improve the Website and/or Services. These third parties may have limited access to your data solely to help improve the Website or Services and will be subject to contractual restrictions on their use of the data.
- Important Exceptions
We may disclose your Personal Information to third parties without your consent if we believe in good faith that such disclosure is required by law or is necessary to identify, contact, or bring legal action against someone who may be causing harm to the rights or property of SwarmTix, other users, or others. We may also disclose personal information in connection with a corporate reorganization, a merger, or a sale of assets, provided that the information continues to be used as permitted by this Privacy Policy by the acquiring entity.
8. Children’s Privacy
By using the Website, you represent that you are at least 18 years old, or at least 13 years old with parental consent. The Website is not intended for children under 13, and we do not knowingly collect information from children under the age of 13. Children aged 13 or older should not submit any personal information without parental or guardian permission.
9. Visiting Our Website from Outside the United States
This Privacy Policy covers the collection of information on the Website from U.S. and Canadian residents. If you are visiting from outside these regions, your data may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
10. Changes to This Privacy Policy
SwarmTix may update this Privacy Policy to reflect changes in practices and services. When changes are made, the “Last Updated” date at the top of this page will be revised. We recommend checking the Website periodically for updates.
11. UK, EEA, and Switzerland Only (GDPR Compliance)
a) Legal grounds for processing your Personal Data
We process personal data based on the following legal grounds:
• It is necessary for our contractual relationship;
• Compliance with legal obligations;
• Legitimate interests as an event platform;
• Your consent.
b) Transfers of Personal Data
If personal data is transferred outside the UK, EEA, or Switzerland, appropriate safeguards are implemented.
c) Personal Data retention
We retain personal data as long as necessary for our services or for other important purposes like complying with legal obligations.
d) Your rights
You have rights under data protection law, including requesting access, correction, or deletion of your data. To exercise these rights, contact us using the information provided above.
e) SwarmTix as a data controller and processor
SwarmTix may act as either a data controller or processor, depending on the circumstances. If you have concerns about your data, please contact the relevant data controller.
