The terms and conditions under which event organizers will return money to ticket purchasers who can't attend. Refund policies typically specify deadlines (e.g., refunds available until 7 days before event), processing fees, and what constitutes a valid refund request.
A clear refund policy builds trust with potential attendees and reduces support inquiries. However, overly generous refund policies can hurt revenue if too many attendees request refunds. Balance is key.
Real-world examples of how organizers use Refund Policy.
Full refund available until 30 days before event, 50% refund until 7 days before, no refunds after
All sales final, but tickets can be transferred to another person
Refunds available for any reason until event date, minus $5 processing fee
SwarmTix lets you define custom refund policies per event and communicate them clearly during checkout. You can process refunds directly through Stripe or PayPal, and the system tracks all refund history and reasons.
Explore related event management concepts.
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