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Slack Integration

Receive real-time event notifications in Slack. Get instant alerts for new ticket sales, registrations, refunds, and event milestones directly in your team's Slack channels.

Connect Slack View setup guide

Free to connect. No additional fees beyond standard SwarmTix pricing.

Capabilities

What you can do with Slack

Powerful features that connect your events with Slack.

Real-time ticket sale notifications

Daily sales summary reports

Refund and cancellation alerts

Event milestone notifications (50% sold, sold out, etc.)

Custom channel routing per event

Rich message formatting with event details

Direct links to order details

Team mention support for urgent alerts

Setup Guide

How to connect Slack

Follow these steps to integrate Slack with SwarmTix in minutes.

Install SwarmTix Slack app

Go to Settings > Integrations and click 'Add to Slack'. Select your workspace and authorize the SwarmTix app.

Choose notification channels

Select which Slack channels should receive notifications. You can route different event types to different channels.

Configure notification preferences

Choose which events trigger notifications (sales, refunds, milestones, etc.) and set notification frequency.

Test your integration

Create a test ticket purchase to verify that notifications are delivered to the correct Slack channels.

Start Integration Setup

Use Cases

How organizers use Slack

Real-world scenarios where this integration shines.

Real-time sales tracking for team coordination

Alert customer support about refund requests

Celebrate event milestones with the team

Monitor multiple events from a central channel

Receive urgent notifications for payment issues

Frequently Asked Questions

Can I send notifications to multiple channels?

Yes! You can configure different events to send notifications to different Slack channels, or send all notifications to a single channel.

What types of notifications are available?

SwarmTix can send notifications for ticket sales, refunds, cancellations, event milestones (50% sold, sold out), and daily sales summaries.

Can I customize the notification format?

Notifications use Slack's rich message formatting and include event details, order totals, and direct links to order details in SwarmTix. The format is optimized for readability.

Will I be overwhelmed with notifications for high-volume events?

You can configure notification frequency to prevent spam. Options include instant notifications, hourly batches, or daily summaries.

Can I mention team members in notifications?

Yes! For urgent alerts (like payment failures or refund requests), you can configure SwarmTix to mention specific users or user groups in Slack.